Frequently Asked Questions
Everything you need to know about shopping with High Decibels.
What is the standard shipping time for orders?
We offer standard shipping which typically takes 3-5 business days for domestic orders, and 7-14 business days for international shipping depending on the destination.
How do I return or exchange an item?
You can return any unworn and unwashed items with original tags within 30 days of purchase. Simply visit our returns portal to generate a prepaid shipping label.
Are your clothing items true to size?
Most of our pieces fit true to size. We provide a detailed size chart on every product page to help you find the perfect fit for your body type.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment options via Klarna and Afterpay.
How should I care for my High Decibels apparel?
To ensure longevity, we recommend machine washing your garments in cold water on a gentle cycle and hanging them to dry to prevent shrinkage and preserve fabric quality.
Can I track my order status?
Yes, once your order ships, you will receive an email with a tracking number and a link to monitor your package's journey in real-time.